Complaints Handling Policy

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RTD Systems Limited - Complaints Procedure

RTD Systems Limited aims to provide high quality services which meet your needs. We believe we achieve this most of the time, however if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings.

If you are not happy with RTD Systems Limited please tell us

If you are unhappy about the service provided by RTD Systems Limited, please provide your feedback via email to sales@rtdsystems.co.uk

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.

Making an email complaint

All complaints received via email will be logged. You will receive an acknowledgement via email within three working days of the complaint being received.

The aim is to investigate your complaint properly and give you a reply within five working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.